I’ve been asked to do a little digging into what other hospitals are doing to present their quality indicators to the public.

Thus far I’ve only seen a handful of sites, Norton being one of the first and most prominent.

Has anyone else jumped ahead of the curve and gotten their arms around this beast?

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When Google first arrived on the Web, it was generally welcomed as a “good thing.” The innovations from that company have been far-reaching, even shaping how some use and view the Web. I know that I’ve benefited from Gmail, Google maps, Google analytics, and of course the ubiquitous search engine itself. But not all of Google’s work has had a positive impact on me and my sites.

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I am sure that many of you can relate to my frustration over the seemingly increasing number of people who complain that certain pages of our Web site are hard to find. In the last two weeks alone, I’ve had six requests to add links to various pages or sections to the home page. Two of them were already on the home page. And in every case, the individual looked one place, didn’t find what they were looking for, and gave up.

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