Comments on: Posting Quality Indicators - What’s Your Take? http://webiscope.com/2008/03/posting-quality/ Internet Healthcare Collaboration Wed, 07 Jan 2009 08:08:04 +0000 http://wordpress.org/?v=2.6.2 By: Katrina http://webiscope.com/2008/03/posting-quality/#comment-336 Katrina Tue, 08 Apr 2008 20:14:56 +0000 http://webiscope.com/?p=96#comment-336 We released our quality scores last year and used Norton as our guide. You may view it here: http://www.mymethodist.net/about/qualityreports/quality_report_welcome.aspx Since then I've realized a need to adjust how we are currently displaying our scores. The tables displaying the content stay the same pretty much from quarter to quarter. Just the number and the description are updated. The current process is manual and very time consuming for my quality department and for myself. We include a description including what the score means to the patient, but I'd like to see more. I don't believe the information as it is currently displayed is as intuitive or patient friendly as it could be. We also started posting costs last year for some procedures on the web site last year; however, they're buried in with the procedure information. I will be working with my CMS vendor to improve the quality reports and how the information is displayed. We'll be adding more information about the score, the procedure, and including cost information along with the quality data. We include our patient satisfaction data along with our quality reports. We also include our Immediate Care facilities and our physician offices as a whole. My CEO would like to see data broken down by individual physician; however, I don't believe we will get to that point until absolutely necessary. One thing I was surprised to see was the amount of traffic this area gets. I wasn't expecting it to get any, but our reports indicate it is one of the higher traffic areas of the site. @Bart - the flash generated graphs are niiiiice. We released our quality scores last year and used Norton as our guide. You may view it here:
http://www.mymethodist.net/about/qualityreports/quality_report_welcome.aspx
Since then I’ve realized a need to adjust how we are currently displaying our scores. The tables displaying the content stay the same pretty much from quarter to quarter. Just the number and the description are updated. The current process is manual and very time consuming for my quality department and for myself. We include a description including what the score means to the patient, but I’d like to see more. I don’t believe the information as it is currently displayed is as intuitive or patient friendly as it could be. We also started posting costs last year for some procedures on the web site last year; however, they’re buried in with the procedure information. I will be working with my CMS vendor to improve the quality reports and how the information is displayed. We’ll be adding more information about the score, the procedure, and including cost information along with the quality data. We include our patient satisfaction data along with our quality reports. We also include our Immediate Care facilities and our physician offices as a whole. My CEO would like to see data broken down by individual physician; however, I don’t believe we will get to that point until absolutely necessary. One thing I was surprised to see was the amount of traffic this area gets. I wasn’t expecting it to get any, but our reports indicate it is one of the higher traffic areas of the site.
@Bart - the flash generated graphs are niiiiice.

]]> By: Response to: Posting Quality Indicators - What’s Your Take? « Geovoices: A Geonetric blog http://webiscope.com/2008/03/posting-quality/#comment-335 Response to: Posting Quality Indicators - What’s Your Take? « Geovoices: A Geonetric blog Mon, 07 Apr 2008 21:23:14 +0000 http://webiscope.com/?p=96#comment-335 [...] Posting Quality Indicators - What’s Your Take? In Aaron Holbrook’s recent post on “Posting Quality Indicators - What’s Your Take?” he asks for tips for doing this successfully.  This needs to begin with an evaluation of what [...] [...] Posting Quality Indicators - What’s Your Take? In Aaron Holbrook’s recent post on “Posting Quality Indicators - What’s Your Take?” he asks for tips for doing this successfully.  This needs to begin with an evaluation of what [...]

]]> By: Seth http://webiscope.com/2008/03/posting-quality/#comment-332 Seth Fri, 04 Apr 2008 19:42:51 +0000 http://webiscope.com/?p=96#comment-332 I've been working on the quality/transparency initiative at our health system since last summer. So far, we have released patient satisfaction scores and some process of care measures. Next month we will be releasing mortality, infection and hand washing data. Most of this is ajax/xml-based at the moment, with me entering the scores manually every quarter. Later this year I will move toward a more database driven model that will be easier to deal. My findings have been similar to Neal's. We have put a lot of energy and debate into this project but so far the visitor traffic has been disappointing. "Quality" to a patient has more to do with customer service than outcome. On the positive side it is nice to see our executives and doctors make a commitment that puts their skin in the game. I’ve been working on the quality/transparency initiative at our health system since last summer. So far, we have released patient satisfaction scores and some process of care measures. Next month we will be releasing mortality, infection and hand washing data. Most of this is ajax/xml-based at the moment, with me entering the scores manually every quarter. Later this year I will move toward a more database driven model that will be easier to deal.

My findings have been similar to Neal’s. We have put a lot of energy and debate into this project but so far the visitor traffic has been disappointing. “Quality” to a patient has more to do with customer service than outcome. On the positive side it is nice to see our executives and doctors make a commitment that puts their skin in the game.

]]> By: Neal http://webiscope.com/2008/03/posting-quality/#comment-326 Neal Mon, 31 Mar 2008 21:54:17 +0000 http://webiscope.com/?p=96#comment-326 We also have our quality info up: http://www.aurorahealthcare.org/aboutus/quality/default.aspx It's available from anywhere on the site under the drop-down for About Us. Truth be told, most patients don't understand or care about this information. The data suggests that they define "quality" as the kinds of things that were in last week's HCAHPS announcement, or the cost of their service. But we're big believers in the quality indicators, so we put them out there. I'd love to get to the point where we include the patient satisfaction data and our pricing information. Dartmouth-Hitchcock does it right! We also have our quality info up:

http://www.aurorahealthcare.org/aboutus/quality/default.aspx

It’s available from anywhere on the site under the drop-down for About Us. Truth be told, most patients don’t understand or care about this information. The data suggests that they define “quality” as the kinds of things that were in last week’s HCAHPS announcement, or the cost of their service.

But we’re big believers in the quality indicators, so we put them out there. I’d love to get to the point where we include the patient satisfaction data and our pricing information. Dartmouth-Hitchcock does it right!

]]> By: Bart Hubbard http://webiscope.com/2008/03/posting-quality/#comment-325 Bart Hubbard Mon, 31 Mar 2008 21:06:21 +0000 http://webiscope.com/?p=96#comment-325 @Aaron: We currently get this data as PDF and hand create the graphs. In a few months we're going to automate it by getting a custom XLS spreadsheet each quarter, and the graphs will be Flash generated. We'll likely use this tool for the graphs: http://www.maani.us/xml_charts/ @Aaron:
We currently get this data as PDF and hand create the graphs. In a few months we’re going to automate it by getting a custom XLS spreadsheet each quarter, and the graphs will be Flash generated. We’ll likely use this tool for the graphs:
http://www.maani.us/xml_charts/

]]> By: Rebecca http://webiscope.com/2008/03/posting-quality/#comment-324 Rebecca Fri, 28 Mar 2008 23:53:13 +0000 http://webiscope.com/?p=96#comment-324 We haven't ventured out just yet, but one of the better quality site examples I've seen is http://www.nch.org/metrics/. We haven’t ventured out just yet, but one of the better quality site examples I’ve seen is http://www.nch.org/metrics/.

]]> By: swanie http://webiscope.com/2008/03/posting-quality/#comment-323 swanie Fri, 28 Mar 2008 21:09:15 +0000 http://webiscope.com/?p=96#comment-323 Yup. We launched quality measures in September of 2007: http://www.memorialhealthsystem.com/wps/wcm/connect/MH/Main+Navigation/About+Us/Quality+Measures/ It's a high traffic area for us, too. On par with Find a Doctor and Classes & Events. Yup. We launched quality measures in September of 2007:

http://www.memorialhealthsystem.com/wps/wcm/connect/MH/Main+Navigation/About+Us/Quality+Measures/

It’s a high traffic area for us, too. On par with Find a Doctor and Classes & Events.

]]> By: Barry http://webiscope.com/2008/03/posting-quality/#comment-322 Barry Fri, 28 Mar 2008 15:12:55 +0000 http://webiscope.com/?p=96#comment-322 I'm the Website Coordinator for Covenant Health in Knoxville TN and we've had our quality info online for a good while now: http://www.covenantquality.com I’m the Website Coordinator for Covenant Health in Knoxville TN and we’ve had our quality info online for a good while now:

http://www.covenantquality.com

]]> By: Aaron Holbrook http://webiscope.com/2008/03/posting-quality/#comment-321 Aaron Holbrook Thu, 27 Mar 2008 20:11:19 +0000 http://webiscope.com/?p=96#comment-321 Nice job Bart - it looks good. Although how do you import this? Is it on an automatic type of system - or do you have to redraw your charts every quarter (or however often you have updates)? Nice job Bart - it looks good. Although how do you import this? Is it on an automatic type of system - or do you have to redraw your charts every quarter (or however often you have updates)?

]]> By: Bart Hubbard http://webiscope.com/2008/03/posting-quality/#comment-320 Bart Hubbard Thu, 27 Mar 2008 17:21:29 +0000 http://webiscope.com/?p=96#comment-320 We actually just launched ver 1.0 of our quality section at Duke Health. http://dukehealth.org/quality We had buy-in from the very top of our org, which made getting this data online much simpler than a typical project, though. Our plan is to roll out a ver 2.0 based on user testing, better design, etc. We actually just launched ver 1.0 of our quality section at Duke Health.
http://dukehealth.org/quality

We had buy-in from the very top of our org, which made getting this data online much simpler than a typical project, though. Our plan is to roll out a ver 2.0 based on user testing, better design, etc.

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