Comments on: Build it and They Will Come… Really? http://webiscope.com/2008/04/build-it-and-they-will-come-really/ Internet Healthcare Collaboration Wed, 03 Dec 2008 22:56:57 +0000 http://wordpress.org/?v=2.6.2 By: Will it Play in Peoria? « Geovoices: A Geonetric blog http://webiscope.com/2008/04/build-it-and-they-will-come-really/#comment-372 Will it Play in Peoria? « Geovoices: A Geonetric blog Fri, 02 May 2008 18:22:09 +0000 http://webiscope.com/?p=102#comment-372 [...] a recent Webiscope blog post, our client Katrina Griffin, Web coordinator at Methodist Medical Center of Illinois, [...] [...] a recent Webiscope blog post, our client Katrina Griffin, Web coordinator at Methodist Medical Center of Illinois, [...]

]]> By: Renae Browning http://webiscope.com/2008/04/build-it-and-they-will-come-really/#comment-363 Renae Browning Tue, 29 Apr 2008 19:02:49 +0000 http://webiscope.com/?p=102#comment-363 I agree with make your intranet useful. We also have our employee directory available, our daily communication piece to the corporation, our benefits site where employees can log in and view/edit their benefit options, and so much more. There are some links to 3rd party applications and vendor sites that different clinical departments must use for their jobs and our intranet is the only way for them to access them. This greatly enhances the use of the intranet and the education of the staff on what they can find there. Another trick we use is having a web access page that links our staff to all our internal sites, external sites, upcoming events, and more. This web access page is set as the start page on all organization-wide PCs. Our staff are now very comfortable using this page as their launch page to access anything. Even if they hit this launch page to link somewhere else, they will see the intranet link and eventually venture in to check it out. Another thought is to make sure at any/all new employee orientations or existing employee refresher meetings (we have quarterly employee forums to update all staff on the happenings around the hospital) that written information is provided to the staff about the intranet, what can be found there, and the url to access it. I agree with make your intranet useful. We also have our employee directory available, our daily communication piece to the corporation, our benefits site where employees can log in and view/edit their benefit options, and so much more. There are some links to 3rd party applications and vendor sites that different clinical departments must use for their jobs and our intranet is the only way for them to access them. This greatly enhances the use of the intranet and the education of the staff on what they can find there.

Another trick we use is having a web access page that links our staff to all our internal sites, external sites, upcoming events, and more. This web access page is set as the start page on all organization-wide PCs. Our staff are now very comfortable using this page as their launch page to access anything. Even if they hit this launch page to link somewhere else, they will see the intranet link and eventually venture in to check it out.

Another thought is to make sure at any/all new employee orientations or existing employee refresher meetings (we have quarterly employee forums to update all staff on the happenings around the hospital) that written information is provided to the staff about the intranet, what can be found there, and the url to access it.

]]> By: Angela http://webiscope.com/2008/04/build-it-and-they-will-come-really/#comment-340 Angela Fri, 11 Apr 2008 00:49:28 +0000 http://webiscope.com/?p=102#comment-340 You have a big task ahead of you with the intranet. We have a fairly robust intranet and I think that is the key to its success. Make it useful. The most used part of our intranet is our online employee directory. We have over 8,000 employees so having an online directory is a must. We also have a department directory so people can find department mailstops and phone numbers online. Our intranet homepage has news stories that are updated daily and also correspond with a system-wide email that goes out once a day that drives people there. The key is to show people that the intranet is there to help make their jobs easier. As far as the external site and marketing support, do your homework and show them that the internet is how people are getting their health information these days and that it should be a focus for marketing. Good Luck! You have a big task ahead of you with the intranet. We have a fairly robust intranet and I think that is the key to its success. Make it useful. The most used part of our intranet is our online employee directory. We have over 8,000 employees so having an online directory is a must. We also have a department directory so people can find department mailstops and phone numbers online. Our intranet homepage has news stories that are updated daily and also correspond with a system-wide email that goes out once a day that drives people there. The key is to show people that the intranet is there to help make their jobs easier.

As far as the external site and marketing support, do your homework and show them that the internet is how people are getting their health information these days and that it should be a focus for marketing.

Good Luck!

]]> By: bart http://webiscope.com/2008/04/build-it-and-they-will-come-really/#comment-339 bart Thu, 10 Apr 2008 15:55:23 +0000 http://webiscope.com/?p=102#comment-339 > What about promotional items in the physician offices and waiting rooms? Yes - you need the practitioners pushing their patients to these services to get the traffic there. Advertising out to the world brings attention to your system, but it's the patients that need targeting for the interactive services (usually). Inserts in billing statements could help, as well, but selling practitioners on the value of these tools will go a long way. As for Intranet buy-in, I don't know. A tough-love approach might work - make the Intranet the sole source of info in certain cases, and push people there via e-mail? A communications strategy would be helpful - what does your head of internal comm think about the Intranet? Whew - good luck with all that. I feel your pain. > What about promotional items in the physician offices and waiting rooms?

Yes - you need the practitioners pushing their patients to these services to get the traffic there. Advertising out to the world brings attention to your system, but it’s the patients that need targeting for the interactive services (usually). Inserts in billing statements could help, as well, but selling practitioners on the value of these tools will go a long way.

As for Intranet buy-in, I don’t know. A tough-love approach might work - make the Intranet the sole source of info in certain cases, and push people there via e-mail? A communications strategy would be helpful - what does your head of internal comm think about the Intranet?

Whew - good luck with all that. I feel your pain.

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