Comments on: Vroom Goes the Sound of Quality http://webiscope.com/2008/05/vroom-goes-the-sound-of-quality/ Internet Healthcare Collaboration Fri, 11 Dec 2009 10:10:04 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Seth http://webiscope.com/2008/05/vroom-goes-the-sound-of-quality/comment-page-1/#comment-410 Seth Thu, 12 Jun 2008 16:26:51 +0000 http://webiscope.com/?p=112#comment-410 Thanks for the feedback. Originally I built it using the ajax widgets that come with Dreamweaver. These are hosted on a separate server and called in with iframes. Since we get our scores from Press Ganey there is currently no way to hook into their database directly. So, I have to paste the scores in by hand. It takes about 3-4 hours per hospital per quarter to do this. However, next month I will be migrating the system to be database/xml driven. We will receive a bulk update each quarter to dump in the database and update everything automatically. When that happens we will not only be able to drill down to the question level, we will be able to zoom in on individual service lines. I am also in discussions with Press Ganey about opening their platform for development so that we can offer real-time quality scores and even more flexible usability. I'm sure it will take them awhile but we'll get there. Thanks for the feedback. Originally I built it using the ajax widgets that come with Dreamweaver. These are hosted on a separate server and called in with iframes. Since we get our scores from Press Ganey there is currently no way to hook into their database directly. So, I have to paste the scores in by hand. It takes about 3-4 hours per hospital per quarter to do this.

However, next month I will be migrating the system to be database/xml driven. We will receive a bulk update each quarter to dump in the database and update everything automatically. When that happens we will not only be able to drill down to the question level, we will be able to zoom in on individual service lines.

I am also in discussions with Press Ganey about opening their platform for development so that we can offer real-time quality scores and even more flexible usability. I’m sure it will take them awhile but we’ll get there.

]]> By: Katrina http://webiscope.com/2008/05/vroom-goes-the-sound-of-quality/comment-page-1/#comment-407 Katrina Thu, 12 Jun 2008 15:50:42 +0000 http://webiscope.com/?p=112#comment-407 Quality and transparency can, at times, be very difficult, especially if you have a few bad scores, which is likely to happen to everyone. I think it's the responsibility of the hospital or physician to explain low scores in detail and inform the public of their action plan to make sure the issue is taken care of. I also think it's essential for a hospital to display their scores with integrity. Our main competitor located directly across the street from us recently posted some quality data that was skewed and obviously manipulated in an attempt to make their scores higher than they actually are. (They surprisingly have several low scores.) Executive Leadership at my hospital contacted me immediately to see how I planned to respond to this. I told them we would most definitely not respond to a lack of integrity. Our quality scores are not manipulated to make us look good, nor would we ever do such a thing. It would ruin our credibility. We are not putting our quality and satisfaction scores out there to manipulate people. We are posting this data so that patients will know where they can get the best care, as well as what they should and shouldn't be concerned about when coming to Methodist. Regarding your quality site Seth, I love how you're able to drill down to the actual questions that were asked. Very cool!! This had to have taken a lot of hard work. I think it looks and functions very well. Great job!! What is the admin like for this? Is it difficult to update? Quality and transparency can, at times, be very difficult, especially if you have a few bad scores, which is likely to happen to everyone. I think it’s the responsibility of the hospital or physician to explain low scores in detail and inform the public of their action plan to make sure the issue is taken care of.

I also think it’s essential for a hospital to display their scores with integrity. Our main competitor located directly across the street from us recently posted some quality data that was skewed and obviously manipulated in an attempt to make their scores higher than they actually are. (They surprisingly have several low scores.) Executive Leadership at my hospital contacted me immediately to see how I planned to respond to this. I told them we would most definitely not respond to a lack of integrity. Our quality scores are not manipulated to make us look good, nor would we ever do such a thing. It would ruin our credibility. We are not putting our quality and satisfaction scores out there to manipulate people. We are posting this data so that patients will know where they can get the best care, as well as what they should and shouldn’t be concerned about when coming to Methodist.

Regarding your quality site Seth, I love how you’re able to drill down to the actual questions that were asked. Very cool!! This had to have taken a lot of hard work. I think it looks and functions very well. Great job!! What is the admin like for this? Is it difficult to update?

]]> By: Neal Linkon http://webiscope.com/2008/05/vroom-goes-the-sound-of-quality/comment-page-1/#comment-396 Neal Linkon Fri, 30 May 2008 14:03:40 +0000 http://webiscope.com/?p=112#comment-396 I have asked the question for years of those who have done what you have done regarding traffic and consumer interest and/or comprehension. While I agree that what you have done is the right thing to do, and I'd encourage any other hospital or healthcare system to do the same, I am still skeptical whether patients will care about or understand that data. Now the HCAPS data is another story. Most studies of patients show they define "quality" as whether the nurse was nice to them and how much they had to pay. So the kinds of questions that generate the HCAPS results will have meaning for patients and should be included with the othe quality data. Congrats on what you have done and the recognition you have received for it. Richly deserved, to be sure. Now, about those traffic numbers.... Neal I have asked the question for years of those who have done what you have done regarding traffic and consumer interest and/or comprehension. While I agree that what you have done is the right thing to do, and I’d encourage any other hospital or healthcare system to do the same, I am still skeptical whether patients will care about or understand that data.

Now the HCAPS data is another story. Most studies of patients show they define “quality” as whether the nurse was nice to them and how much they had to pay. So the kinds of questions that generate the HCAPS results will have meaning for patients and should be included with the othe quality data.

Congrats on what you have done and the recognition you have received for it. Richly deserved, to be sure. Now, about those traffic numbers….

Neal

]]> By: Quality post for Webiscope • socialmediafrenzy.com http://webiscope.com/2008/05/vroom-goes-the-sound-of-quality/comment-page-1/#comment-395 Quality post for Webiscope • socialmediafrenzy.com Fri, 30 May 2008 03:31:33 +0000 http://webiscope.com/?p=112#comment-395 [...] health care Category The good folks over at Webiscope have posted a blog entry I wrote about hospital quality sites. I have decided to add them to my blogroll. For anyone who cares about healthcare web development [...] [...] health care Category The good folks over at Webiscope have posted a blog entry I wrote about hospital quality sites. I have decided to add them to my blogroll. For anyone who cares about healthcare web development [...]

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