I spoke on a panel at the recent World Health Care Congress 2nd Annual Leadership Summit on Consumer Connectivity. My panel was ostensibly about patient education but my focus was to be Twitter. To get a sense of the audience’s comfort level I asked, “How many people are familiar with Twitter,” expecting to have to explain the concept to a room half full of confused people.

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It might be considered old news now, but Google and Cleveland Clinic have teamed up to provide patients’ health information through a secured Google account.  After running a wildly successful patient portal with over 100,000 participants, this seems to bypass the hospital-specific portal and extend it to a patient’s private account.  Is this the future of patient health information? (more…)

In the everlasting debate about a centralized vs. decentralized hierarchy of Web management, there comes the realistic perspective that our oft-small departments can be easily overwhelmed by thousands of pages of information, not to mention a seemingly infinite power struggle to produce more interactivity and more “shiney gadgets” for our sites.  Such advancements take time and resources, both personnel- and money-wise, and eventually we end up with a network of associates and colleagues we trust.  But finding those “angels in the outfield” can be difficult. (more…)